Zanzibar University

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    ASSESSING SERVICE QUALITY AND STUDENTS SATISFACTION AT INSTITUTE OF PUBLIC ADMINISTRATION (IPA) IN UNGUJA ZANZIBAR
    (HUMAN RESOURCE MANAGEMENT ACADEMIC RESEARCH SOCIETY, 2023-01-18) MARIAM ALI
    This study evaluated service quality and students’ satisfaction at the Institute of Public Administration (IPA) Unguja Campus. The specific objective in this study was to examine the Reliability, Competence and Means Communication of the employees in satisfying the students at the Institute of Public Administration. The study employed quantitative research approach. The sample size consisted of 241 students and survey questionnaire was used to collect data. Descriptive and Pearson correlation techniques were used to analyze the data from the respondents. The results showed that, (70%) means of communication of the employees, competence of the employees and reliability of the employee have positive correlation with students’ satisfaction at the Institute of Public Administration (IPA) Unguja Campus. The results revealed further that, independent variable which was the means of communication of the employees had greater correlation with student’s satisfaction at the Institute of Public Administration, Unguja (0.844, p < 0.01) with students’ satisfaction compared to reliability of the employees and competence of the employees. The study concludes that, means of communication has significant correlation with students’ satisfaction at the Institute of Public Administration. The study recommends that, the Institute of Public Administration should continue to implement the service quality standards in education to ensure continuous improvement of student’s satisfaction
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    A Quality Study of Managerial Factors Influencing the Peerformance of Shehia Administration Practice in Urban District Unguja.
    (Asian Reseach Journal of Arts and Social Science, 2023-07-05) RAHMA JUMA RASHID; Ruqayyah Mohammed Waqif; Ahmed Ally Abdallah; Abdalla Ussi Hamad
    The main concern of this paper is to explore the managerial factors influencing the performance of Shehia administration practices in Urban District Unguja. The study adopted a case study design.The data was collected through face to face interviews and focus group discussion with the total of 44 respondents selected purposively from the four Shehias of Urban District Unguja. Qualitative Data were analyzed by thematic Analysis. The findings of this study revealed that there are themes of factors that influence the performance of Shehia administration practices in Urban District Unguja such as the, lack of autonomy in decision making process, low co-operation between local government and Shehias, as well as inadequate resources and facilities. Therefore, through this study; the researcher recommends that there should be intervention of government to support Shehias in establishing economic projects. Provision of adequate and modern equipment on the Shehia administration activities; performing ongoingtraining to the Shehas and establishment of good policy that will allow a competent Shehas to be appointed to the position of Shehas so as to make sure administration activities is being done effectively.